Options for delivery and pick up of hired equipment are available for an additional fee. You can already use our transport service at orders from €125,- Excl. VAT. Transport rates are calculated based on delivery during our office hours (09:00 – 17:00h). For delivery and/or pick up outside office hours a surcharge will apply. Delivery and/or pick up appointments outside of office hours need to be made beforehand with one of our office employees.

The goods will be delivered on the ground floor directly behind the first door, as long as there are no stairs or other obstacles blocking the door. The delivery or pickup location must be paved (asphalt, pavement, ramps). This also applies to the access route. The distance between the delivery or pickup location and our mode of transport must be no more than 25 meters.

If it is simply impossible for the goods to be picked up or delivered during these hours, it is possible to make an exception. However, extra costs will be incurred. Agreements made about delivery outside of our business hours must be made beforehand and a written confirmation must take place.

Our goods are always transported in crates, flight cases and transport bags when possible. These packing materials will stay at the delivery address. When the goods are picked up, they are expected to be packaged and ready to transport just as they were when they were delivered.

In the event that the equipment and material isn’t ready at the time of pick up, or if the venue is closed upon arrival, we will arrange a new appointment with you. Extra charges for transport and material hire apply. Parking costs, if needed, will be invoiced afterwards.

Time slots are subject to change. Overrunning these times does not give the other party any right to compensation, suspension or termination of the signed contract.

If the delivery or pick-up location, despite the agreed time slot, is not accessible and we have to come back at a later time, additional transport costs will be charged.